The Tools & Technology Pillar
The Tools & Technology Pillar is dedicated to equipping your organization with the essential instruments and technological advancements necessary to support a comprehensive people-centric improvement strategy. This involves systematically gathering insights from employees, customers, and overall business performance, ensuring these insights are accessible organization-wide, and providing the requisite resources to fully leverage your technological investments.
The Individual Assessment Points
4.01 - Employee Wellbeing Insights
4.02 - Visitor & Customer Insights
4.03 - Business Performance Insights
4.04 - Business Wide Access To Insights
4.05 - Necessary Resources & Skills
4.06 - Intelligent, Effective Investment
The Importance For Your Organisation
Employee Wellbeing Insights
For an organization striving to be people-led, it is imperative to systematically collect and evaluate feedback concerning employees’ mental and physical wellbeing.
Post-assessment, implementing organizational changes to enhance employee wellbeing should remain a continuous priority.
Visitor & Customer Insights
A fundamental aspect of becoming customer-centric is the utilization of both qualitative and quantitative insights to guide the user experience (UX) and customer experience (CX) enhancement roadmap.
Investing in tools that facilitate customer feedback and behavioral insights, beyond basic analytics, is crucial. Equally important is possessing the expertise to extract and interpret these results effectively.
Business Performance Insights
The adage “you can’t improve what you don’t measure” holds true in business.
Capturing comprehensive business performance insights is vital for making informed decisions that steer the organization toward greater sustainability and profitability.
Organisation-Wide Access To Insights
Adopting a customer-centric mindset naturally leads to a continuous influx of insights regarding customer and potential customer behaviors.
Ensuring these findings are accessible to employees across the organization allows for the integration of existing customer learnings into improvement initiatives, thereby enhancing the customer experience.
Necessary Resources & Skills
Investing in advanced tools and technology is futile without the corresponding resources and skills to utilize their features and functionalities fully.
Organizations often face scenarios where significant investments in comprehensive tools are underutilized due to a lack of available resources or necessary expertise.
Intelligent, Effective Investment
Financial investments in various tools and technologies are commonplace as organizations evolve.
Assessing whether these investments have been, and continue to be, intelligent and effective is essential to identify and eliminate any financial waste or underutilization.
