The Strategy & Culture Pillar
The Strategy & Culture Pillar emphasizes the integration of people-centricity within your organization’s growth strategy. It examines the prevailing culture and mindset, assessing the presence of senior, influential champions who advocate for a genuinely people-led approach across the organization.
The Individual Assessment Points
1.01 - Core Business Strategy
1.02 - Business Mindset
1.03 - Senior, Influential Champion
1.04 - Continuous Learning
1.05 - Product-Led vs People-Led
1.06 - Cross Departmental Dynamics
1.07 - Employee Experience
The Importance For Your Organisation
Core Business Strategy
Embedding people at the heart of your business strategy is essential to amplify the impact of people-centricity on organizational growth.
Market disruptors have fostered a people-driven culture from the top down, enabling evolution within the marketplace and with customers.
Business Mindset
The organization’s mindset influences employee engagement, customer-centricity, and business growth.
Companies embracing a ‘growth’ mindset—characterized by reduced hierarchy, attunement to employees and customers, and a willingness to challenge the status quo—create stimulating workplaces and enhance long-term success prospects.
Employee Experience
The adage “culture eats strategy for breakfast” underscores the significance of the work environment in shaping customer-centricity.
Organizations that empower employees to work autonomously, underpinned by respectful and humble leadership, thrive. Engaging employees by soliciting and valuing their ideas fosters a flourishing business.
Senior, Influential Champion
Achieving people-centric objectives necessitates a senior, influential champion to unlock the growth potential of this philosophy.
Ensuring that the CEO and C-suite recognize and advocate for the strategic value of a people-centric organization is crucial for sustained success.
Continuous Learning
In a rapidly evolving world, continuous insights into employee and user behaviors are vital.
Applying these learnings across the business allows for evolution, optimization, and enhancement of employee and customer propositions, culminating in an improved customer experience and a mature people-centric organisation.
Product-Led vs People-Led
Transitioning from a product-led to a truly people-led organization—prioritizing both customers and employees—is a pivotal journey.
This shift moves companies from making assumptions about stakeholder needs to actively discovering and addressing them.
Cross-Departmental Dynamics
Regardless of company size, interdepartmental relationships significantly impact operations. Strained or non-existent interactions can lead to competition for resources and recognition.
Fostering collaborative dynamics is essential for organizational prosperity.
