“This isn’t going to be evolutionary, this is going to revolutionary.
We are going to be reorganising our whole team.” 

— Sean McKee, Former Director of Ecommerce & Customer Experience at Schuh

“Paul and his co-founder used their collective and extensive experience in the fields of ecommerce and conversion optimisation to audit Alamy for customer-centricity. They provided valuable insights that only come from an outside perspective, and gave us a detailed set of recommendations. Their approach is focused on business value and business growth and their final report packed with home truths that have given us the kick-start we needed.”

— Emily Shelly, CEO PA Media Group

“The Maturity Audit we did with Paul was incredibly insightful and valuable for building a more user-centric product development team and we have since used the learnings to spearhead improvements within the team and throughout the organisation.

The Maturity Audit was the most valuable deliverable of engagement”

— Deborah Clarke, Former Head of UX at CarTrawler

“The course delivered exactly as promised: a Model and way to measure what had previously been quite nebulous, initial analysis of our business and first steps to become more customer centric. As a team we now have a greater understand and appreciation of this way of working and are looking forward to improving our scores and reaping the benefits in the future.”

— Ross Howson, Quality Assurance Manager at Silgan Closures 

“In all honesty, the maturity audit was a wake-up call. Since the audit we have re-organised the E-commerce team to better support optimisation, and while we still have a way to go, I think we’re already seeing a more mature CRO effort.”  

— Stuart McMillan, Former Deputy Head of Ecommerce at Schuh