The Strategy & Culture Pillar emphasizes the integration of people-centricity within your organization’s growth strategy. It examines the prevailing culture and mindset, assessing the presence of senior, influential champions who advocate for a genuinely people-led approach across the organization.
The People & Skills Pillar emphasizes your organization’s commitment to cultivating a multi-disciplinary team dedicated to advancing an intelligent, people-led improvement program. This encompasses expertise in strategy, design, development, research, and persuasive communication.
The Employee Wellbeing Pillar is dedicated to nurturing the mental and physical health of your workforce, ensuring the organizational culture fosters growth and excellence for both individuals and the company. Key areas of focus include collaboration, humility, trust, engagement, and integrity.
The Tools & Technology Pillar is dedicated to equipping your organization with the essential instruments and technological advancements necessary to support a comprehensive people-centric improvement strategy. This involves systematically gathering insights from employees, customers, and overall business performance, ensuring these insights are accessible organization-wide, and providing the requisite resources to fully leverage your technological investments.
The Process & Methodology Pillar centers on your organization’s approach to delivering customer experience enhancements through a people-led mindset. It examines the key characteristics of how hypotheses for organizational changes are formulated and prioritized, the design process, and how modifications to the customer experience are analyzed, with learnings gained and shared.
